Customer Testimonials

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Google Feb 11, 2019
 

Good service and support...Mike

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Google Feb 9, 2019
 

Always great customer service!

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Yelp Jan 3, 2019
 

Most people review a dealership following a car buying experience. My review highlights the exceptional service I received for post-warranty service which speaks more highly of a dealership and its commitment to an existing customer base. Sid and Brooke communicated consistently with me as my Countryman went through the process of being diagnosed with issues and receiving a new clutch outside of warranty. Every step of the way, Sid and Brooke communicated issues transparently but always offered a menu of solutions allowing me the ability to choose a solution that best fit my needs. Brooke provided a loaner car for nearly a week while Sid and the technicians worked tirelessly to install a brand new clutch. Sid negotiated to extend my expired maintenance warranty to partly cover the expensive repairs and the car was returned to me better than when I turned it in to them. These folks have earned my business. Don't be leery of giving them yours. I found my experience exceptional and far beyond what a normal dealership experience would provide to a customer.

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Google Jan 1, 2019
 

I really enjoyed working with my sales person Kevin Owens! He is very knowledgeable and worked hard to ensure my JCW was perfect for me. I would highly recommend Mini of Louisville!

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Google Dec 27, 2018
 

This review is based on a visit to the Service Dept. The 2 service advisors were courteous, knowledgeable & cost conscious. Jonathan gave me a worst case scenario & the final tally was 1/4 of the initial estimate. Possibly the most accommodating waiting area I've ever experienced with an observation window into the work area. The work was completed & a freshly washed vehicle was parked at the door ready to roll.

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Google Nov 12, 2018
 
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Google Nov 12, 2018
 
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Google Nov 5, 2018
 

Very quick and enjoyable to work with. Looking forward to the next visit.

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Google Sep 10, 2018
 

Great staff! I went in for brakes and was told I am not there yet. They keep you updated onthe progress of your visit. Thank you.

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Google Sep 8, 2018
 

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