MINI of Louisville
4170 Shelbyville Road, Louisville KY 40207 • Phone: (502) 893-7770 • Service: (502) 893-7770
Motorers' Opinions
What Does Our Rating Mean?

It’s an honest and unedited measure of how well we’re doing, according to actual customers who’ve done business with us in the past few months.

Our dealership’s rating is based on information collected from our customer satisfaction surveys conducted by MINI USA for new car sales and service transactions over the last 90 days, by an independent, third-party company. Neither MINI USA nor any MINI Dealers can alter the ratings or comments.

Click here for more information.

Sales Rating 4.8
  •   5.0
    "Thanks. Patrick and the Mini of Louisville made my car buying truly exceptional."   –   Joey L., Cecilia, KY May 14, 2012
  •   5.0
    "I enjoy my mini."   –   James R., Lexington, KY May 14, 2012
  •   5.0
      –   Stuart S., Elizabethtown, KY May 12, 2012
  •   5.0
    "From my first visit to the day I drove off in my new mini, I felt confident with the team and especially no pressure, which I really appreciate when buying a new car."   –   MINI Owner, Louisville, KY May 9, 2012
  •   5.0
    "Pat Williams went over and beyond and spent countless hours on searching for my perfect Countryman and he truly found my dream car. He was awesome and very professional. Thank you Pat for everything and for making our experience of buying our second Mini very memorable and rewarding."   –   Frank K., Louisville, KY May 8, 2012
  •   5.0
      –   Peyton B., Mayfield, KY May 8, 2012
  •   5.0
      –   MINI Owner, Louisville, KY May 8, 2012
  •   5.0
      –   Beverly (Michelle) L., Fairdale, KY May 8, 2012
  •   5.0
    "It was so much fun choosing and making all the decisions as to what I wanted. Of course I liked the "a al carat" menu as well. You all thought of everything in its design, it is such a fun car to drive! The only thing I would have liked to have made availabe on the Clubman is the butterscoth/tan leather interior. It is only offered on the Roadster. However,I ended up with "hot chocolate" and it is beautiful."   –   Rhonda S., Louisville, KY May 8, 2012
  •   5.0
    "I had a mini cooper coupe and now I have a countryman, I love them both."   –   Ruthie M., Louisville, KY May 8, 2012
  •   5.0
      –   Phyllis J., Shepherdsville, KY May 4, 2012
  •   4.5
      –   Donna S., Cincinnati, OH May 1, 2012
  •   5.0
    "In my opinion, MINIUSA should have all their dealerships model their buying experience, service, and customer support, off of the MINI of Louisville dealership. Absolutely a fantastic purchasing experience!"   –   Brian W., Noblesville, IN Apr 30, 2012
  •   5.0
      –   ., , Apr 28, 2012
  •   4.0
      –   Esther J., Elizabethtown, KY Apr 26, 2012
  •   5.0
      –   MINI Owner, Crestwood, KY Apr 26, 2012
  •   5.0
      –   Kathy P., GRANDVIEW, IN Apr 25, 2012
  •   5.0
      –   Michael H., Louisville, KY Apr 23, 2012
  •   5.0
      –   C G., Louisville, KY Apr 23, 2012
  •   5.0
      –   Jerald C., Simpsonville, KY Apr 23, 2012
  •   5.0
      –   MINI Owner, Louisville, KY Apr 22, 2012
  •   5.0
      –   Phillip L., La Grange, KY Apr 16, 2012
  •   5.0
    "Mini of Louisville is GREAT !! Everybody there was nice, kind and friendly. Patrick is great to work with. Thanks Mini of Louisville."   –   Joey L., Cecilia, KY Apr 15, 2012
  •   5.0
      –   Harry W., Louisville, KY Apr 11, 2012
  •   4.0
      –   Linda R., Louisville, KY Apr 10, 2012
  •   3.0
    "I was quoted a price on a couple of options. However, I was charged another price that differed from what we agreed upon, and the other option, although plainly listed by mini, is "not yet available.""   –   James M., Livingston, TN Apr 10, 2012
  •   4.0
      –   Wakender D., Lexington, KY Apr 5, 2012
  •   4.5
      –   Julie S., Louisville, KY Apr 4, 2012
  •   4.5
      –   Reva W., Nicholasville, KY Apr 4, 2012
  •   5.0
    "Everything was fine"   –   Kenneth H., Willisburg, KY Apr 2, 2012
  •   4.5
    "If the rubber floor mats pictured on the internet had been left in the car, it would have been a 5."   –   MINI Owner, Omaha, NE Mar 27, 2012
  •   5.0
      –   Andrew P., Louisville, KY Mar 25, 2012
  •   4.5
      –   Richard M., Louisville, KY Mar 19, 2012
  •   5.0
      –   Phillip B., Printer, KY Mar 19, 2012
  •   4.5
      –   Donald M., Shelbyville, KY Mar 19, 2012
  •   5.0
    "I really appreciate the customer service and level of honesty I received from the sales staff. I hope I'm not the exception, on this taking place."   –   David S., Louisville, KY Mar 18, 2012
  •   5.0
      –   Sherry D., Louisville, KY Mar 11, 2012
  •   5.0
    "SUPER CAR FROM SOME REALLY NICE PEOPLE AT MINI OF LOUISVILLE"   –   Anthony B., Danville, KY Mar 5, 2012
  •   5.0
    "Patrick Williams was the best car salesman I have had to deal with, He never made me feel rushed about buying a car. He listened to me and got me into the car I wanted!"   –   Lucas H., Shelbyville, KY Mar 4, 2012
  •   5.0
    "Excellent dealership. Very friendly, helpful staff."   –   Robert F., Louisville, KY Mar 4, 2012
  •   5.0
    "Dave Peege was the Sales Advisor that I worked with and I have never had such a wonderful experiance when buying a car."   –   Kemberlee C., Fisherville, KY Mar 3, 2012
  •   4.5
      –   Jeffrey P., Hodgenville, KY Feb 28, 2012
Service Rating 4.4
  •   5.0
    "Great!"   –   MINI Owner, Owensboro, KY May 12, 2012
  •   5.0
    "Great service! In and out in less than 1 hour."   –   MINI Owner, Elizabethtown, KY May 10, 2012
  •   4.5
      –   Lonnie H., Lawrenceburg, KY May 10, 2012
  •   3.0
    "I payed for new valve stems with new wheels but your shop kept my old stems, I asked for them back, but they were not in my wheel boxs"   –   Brent Q., New Albany, IN May 9, 2012
  •   4.5
      –   Juliet H., Louisville, KY May 7, 2012
  •   4.5
      –   MINI Owner, Prospect, KY May 6, 2012
  •   5.0
      –   Todd H., New Salisbury, IN May 4, 2012
  •   5.0
    "From Claire at the front dest to the mechanics that worked on and cleaned my Clubman the professionalism was very apparent. Every visit to Mini of Louisville is a good experience.(sorry if I spelled Clair's name wrong)"   –   Donald J., Louisville, KY May 4, 2012
  •   5.0
      –   Stephen G., Louisville, KY May 3, 2012
  •   5.0
      –   Matt W., Elizabethtown, KY May 3, 2012
  •   4.5
      –   Raymond S., Floyds Knobs, IN May 3, 2012
  •   3.0
    "My car is back in the shop with same issues."   –   Kyle N., Louisville, KY May 2, 2012
  •   4.5
      –   Ann D., Greensburg, KY Apr 28, 2012
  •   5.0
      –   Pamela K., New Albany, IN Apr 26, 2012
  •   5.0
    "The Customer Service at Mini of Louisville is Truly Exceptional! Super nice and super helpful."   –   Judy B., SHEPHERDSVILLE, KY Apr 23, 2012
  •   4.5
      –   Tim V., Louisville, KY Apr 22, 2012
  •   4.5
      –   Boone L., Harrodsburg, KY Apr 18, 2012
  •   4.0
      –   Mary M., Bardstown, KY Apr 16, 2012
  •   5.0
      –   Pam H., Owensboro, KY Apr 15, 2012
  •   5.0
      –   Christian H., Louisville, KY Apr 14, 2012
  •   5.0
      –   MINI Owner, Louisville, KY Apr 12, 2012
  •   5.0
      –   Greg R., Huntington, WV Apr 12, 2012
  •   5.0
      –   Alison M., Louisville, KY Apr 11, 2012
  •   3.0
      –   MINI Owner, Louisville, KY Apr 11, 2012
  •   3.5
    "Brought the Cooper in at 7:40 AM, was informed that it woudl take at least a couple of hours. At about 3:30 or 4:00 PM when I hadn't heard from anyone, I called back and was told someone would come to get me right away. Wasn't sure if they forgot me or if it actually took all day to complete the service. On a positive note, I did appreciate the shuttle service."   –   MINI Owner, Louisville, KY Apr 10, 2012
  •   5.0
      –   George W., Campbellsville, KY Apr 9, 2012
  •   5.0
      –   Mary W And William L R., Goshen, KY Apr 8, 2012
  •   4.5
      –   Sandra H And Gary R D., Berea, KY Apr 8, 2012
  •   4.5
      –   Gary & Jan D., Huntingburg, IN Apr 7, 2012
  •   4.5
      –   Dixie E., Evansville, IN Apr 7, 2012
  •   5.0
      –   Andrew Or Cheryl R., Morehead, KY Apr 6, 2012
  •   5.0
      –   Steve K., CANNELTON, IN Apr 5, 2012
  •   4.5
      –   Mary F., Louisville, KY Apr 1, 2012
  •   4.0
    "I did catch a billing issue but the service desk was quick to double check there numbers and correct the problem on the spot"   –   Denise J S., Louisville, KY Apr 1, 2012
  •   4.5
      –   MINI Owner, New Albany, IN Apr 1, 2012
  •   5.0
    "Car wash was down when I was there, but other than that very satisfied with service."   –   MINI Owner, Lexington, KY Mar 31, 2012
  •   1.0
    "While rotating my tires they chipped one wheel! They have arranged for it to be fixed!"   –   MINI Owner, Crestwood, KY Mar 29, 2012
  •   4.5
    "Molly is polite, knowledgeable, and gets the job done."   –   Shannon J., Prospect, KY Mar 29, 2012
  •   4.0
      –   MINI Owner, Mount Washington, KY Mar 29, 2012
  •   5.0
    "The service staff at the Mini dealership in Louisville was exceptional. I was able to purchase new tires and have them installed the same day I inquired about ordering them, very pleased!"   –   Amanda G., Louisville, KY Mar 27, 2012
  •   2.0
    "Aux water pump recall replacement went fine. However, I also paid for an incorrect diagnosis on an unrelated CEL. This resulted in me purchasing an expensive non-returnable part (MAF Sensor) which I didn't need plus the time and cost of a second opinion to have the actual problem fixed and the cost of gas for another 4 hour drive. I trusted you to be the MINI experts and you let me down."   –   Christopher N., Evansville, IN Mar 26, 2012
  •   4.5
      –   Valerie B., Lexington, KY Mar 24, 2012
  •   5.0
    "Best dealer service experience I've ever had! Molly did an outstanding job....knowledgeable, courteous, very professional. I separately emailed her as well as Shannon and Mike expressing my gratitude."   –   Glen B., Mount Vernon, KY Mar 23, 2012
  •   5.0
      –   Benita L., Paducah, KY Mar 23, 2012
  •   5.0
      –   MINI Owner, , Mar 22, 2012
  •   4.5
      –   Jeffrey D., Loveland, OH Mar 22, 2012
  •   5.0
      –   Karen S., Lanesville, IN Mar 21, 2012
  •   5.0
      –   MINI Owner, Elizabeth, IN Mar 21, 2012
  •   1.5
    "My recent experience with Mini service was both frustrating and alarming. I brought my car in for the engine light and low idling. When called in the afternoon I found that my car was more than 2 quarts low on oil. This was alarming because I had left my car at Mini in December for 2 weeks to be serviced. When I picked it up I was assured it was ready to go. I found out on this trip to Mini Service that my oil levels had not even been checked in December and the oil was not changed. When I received the call saying that my car was low on oil I asked what was wrong and the reply was, "cars use oil." Cars should not use 2 quarts of oil in just over 2 month and I was alarmed. I said I would be on my way over after I had a short, unsettling conversation with the service representative. When I arrived my car had been taken back to service and the oil was being changed. The oil had still not been changed when I initial call was made to me, but I had been told it was ready for pick-up. My assumption is that oil had simply been added and not until I drew attention to the car being serviced in December and the recognition that it had not been was the garage asked to change the oil. This is hardly world-class service. When I arrived at the mini store I received a few responses to why my oil had not been changed in December including, "it was not due for a service" and finally toward the end of a heated conversation, "we overlooked this service." I had also asked for my car to be detailed while I left it in December. This had not happened when I picked it up in December. I was frustrated but didn't make a big deal of the situation. No harm, no foul on that account. Not that I realize that my attempt to keep my car in good condition and well serviced was not being honored by the service department I regret my good attitude toward the slip (as I had not realized how major the slip was). I am uncomfortable now with Mini in general. My service experiences have be strongly average to this point and this one I call a total fail. I am now considering trading my car this summer for a Toyota. I love my mini and expected to be a lifelong customer, but don't see this as a good decision on my part. I was sold on reliability, world-class service, and fantastic customer experience. This has not been my experience. I love the idea of my Mini Cooper, but can't say I have had the experience I had hoped for. I was not charged for the service, but I have a service plan that pays for oil changes for 3 years. I'm not convinced that this was a good purchase. I was called the morning of my service after I had dropped it off the night before. I was asked if I could be charged the $100 labor to look at my car. This is even more frustrating upon reflection knowing that the levels of my oil were not checked in December and all I would have needed is an oil change. My trust in the reliability of Mini is gone."   –   Earl G S., Louisville, KY Mar 19, 2012
  •   5.0
      –   Robert T., Louisville, KY Mar 18, 2012
  •   4.5
      –   John C., Louisville, KY Mar 18, 2012
  •   5.0
      –   Jdee R., Clarksville, IN Mar 17, 2012
  •   5.0
    "My mini was brought in for a recall. Service tech found other issues and all were repaired by mid afternoon. I really appreciated my mini being repaired in the same day. Thanks guys."   –   Mary Lou Y., Louisville, KY Mar 16, 2012
  •   5.0
      –   ., , Mar 16, 2012
  •   5.0
    "I took my 2010 Mini Cooper S convertible in as a result of the safety recall. While it was in the shop, the technician found two other problems that I was not aware of. He considered them serious enough to volunteer to stay after normal working hours to fix them. Very much appreciate this type of service. Thanks to the entire service staff!"   –   John M., Vine Grove, KY Mar 15, 2012
  •   4.5
      –   Wayne R R., Evansville, IN Mar 14, 2012
  •   5.0
      –   Tom W., Lagrange, KY Mar 14, 2012
  •   1.5
    "I was treated great. But my passenger door was dinged in the shop. The manager has offered to repaint the door but I declined and have taken the option of getting the ding touched up first to see if that will be acceptable, at least for now. It was accidental, they admitted their fault. However, my previously perfect Mini will now have a "touched-up" repair which I hope will not be visible. Accidents happen, but they shouldn't happen in a Mini shop. And I hesitate to let them repaint an entire door. I trust they have taken steps to see that this kind of thing doesn't happen again."   –   Jerry F., Bedford, IN Mar 11, 2012
  •   5.0
    "Very prompt and intuitive personnel"   –   Susie M., Sellersburg, IN Mar 10, 2012
  •   5.0
      –   MINI Owner, Shelbyville, KY Mar 10, 2012
  •   1.0
      –   Stan W., Louisville, KY Mar 9, 2012
  •   5.0
      –   Elizabeth T., Louisville, KY Mar 9, 2012
  •   5.0
    "glad to have problem fixed and was provided a loaner, when car was kept overnight."   –   Denver C., Louisville, KY Mar 8, 2012
  •   5.0
      –   MINI Owner, Lexington, KY Mar 8, 2012
  •   5.0
    "Great service! Very happy with my visit."   –   Amber D., Elizabethtown, KY Mar 6, 2012
  •   5.0
      –   Franklin C., Owensboro, KY Mar 5, 2012
  •   5.0
    "I had a negative experience a couple of years ago and have stayed away. What a change. Personable, worked hard to find the issue and made sure that I was informed. My car seems to be in great shape."   –   Liz B., Louisville, KY Mar 3, 2012
  •   5.0
      –   Dearl L., Jeffersonville, IN Mar 2, 2012
  •   4.5
      –   MINI Owner, Prospect, KY Mar 1, 2012
  •   4.0
    "The service appointment took longer than stated but the staff was very friendly and helpful"   –   Tod Y., Bowling Green, KY Feb 26, 2012
  •   3.0
    "You can do better."   –   MINI Owner, Elizabethtown, KY Feb 25, 2012
  •   5.0
      –   Grace H., Louisville, KY Feb 22, 2012
  •   5.0
      –   MINI Owner, Louisville, KY Feb 21, 2012
  •   5.0
      –   Brenda G J., Prospect, KY Feb 18, 2012
  •   2.5
    "I had a arm rest installed as well as a thermostat sensor. When I picked up the car on Saturday and returned the loaner, I was instructed to see the receptionist in sales. She had no idea where my paperwork was and was a bit put off when she had to walk over to the service desk. When I asked where my car was, I got "its someplace outside". After locating the car, I found the floor mats on the seats. Not very impressive for my first service appointment."   –   MINI Owner, Lexington, KY Feb 16, 2012
MINI of Louisville 4170 Shelbyville Road Louisville , KY 40207 Sales: (502) 893-7770